FAQ’s
What is Physiotherapy?
What is Exercise Therapy – formerly Pilates?
What can I expect from my initial consultation?
Do I need a referral?
What do I need to bring?
How long are the appointments?
What should I wear?
Do you have showers and bathrooms?
Is your facility wheelchair friendly?
Is there parking?
Do you accept WorkCover claims?
Can I claim from my health insurance at your clinic?
What methods of payment are available?
Cancellation Policy
What is Physiotherapy?
Physiotherapy is a healthcare profession that assesses, diagnoses, treats, and works to prevent disease and disability through physical means. Physiotherapists are experts in movement and function who work in partnership with their patients, assisting them to overcome movement disorders, which may have been present from birth, acquired through accident or injury, or are the result of ageing or life-changing events. Physiotherapists also help people avoid injuries and maintain a fit, healthy body.
Physiotherapists help people gain as much movement and physical independence as possible so they can resume or maintain their normal job or lifestyle.
When necessary, physiotherapists will consult with other health professionals to ensure the best possible treatment outcomes.
At Chevron Island Physio, our physiotherapists have an in-depth understanding of musculoskeletal disorders and body biomechanics, which enables them to effectively treat a variety of conditions including:
- Back and Neck Pain
- Sporting Injuries
- Postural Problems
- Headaches
- Ankle and Knee injuries
- Shoulder Injuries
- Pre and Post Natal Pelvic Pain
- Women’s Health
- Injured workers
What is Exercise Therapy Sessions?
Exercise Therapy offers you a gentle yet powerful approach to achieving your natural potential for optimal strength, flexibility and stamina. Acquiring balance and equilibrium in one’s body takes a little time and effort, but with the understanding that “less is more,” it is achievable.
Exercise Therapy specific exercises target the deep postural muscles to achieve core stability and strength with improved muscle balance.
Whether you are recovering from an injury, need a little help with your balance, would like to enhance your athletic performance or just want to tone up, Exercise Therapy will work wonders for you.
What can I expect from my initial consultation?
During your Initial Consultation, we will:
- Review your concerns and relevant medical history
- Conduct a thorough assessment to identify the cause of your problem
- Diagnose your injury and explain to you the cause, the prognosis, what you need to do and how we can help you achieve your recovery in the shortest period of time
- Initiate treatment to get you feeling some relief as soon as possible
- Provide injury specific exercises to maintain your improvement
- Ensure that by the end of your consultation you understand what needs to be done to assist in your recovery
Do I need a referral?
No you do not need a referral to make an appointment. All appointments are available to the general public. If you do have a referral, however please bring it with you.
A doctors referral is required if you are claiming the appointment through Department of Veterans Affairs (DVA) or are using a Medicare Enhance Primary Care (EPC) plan.
What do I need to bring?
If you have a referral, any x-rays or scan or any other relevant information about your injury please bring that along.
If you are a DVA, EPC, WorkCover or Compulsory Third Party client, please bring your referral and relevant paperwork/investigations.
If you are attending for Pilates please bring a towel and a pair of socks.
How long are the appointments?
Initial Physiotherapy consultations take approximately 45 minutes with follow up sessions lasting for 30 minutes per session.
Exercise Therapy classes run for 1 hour.
What should I wear?
You should wear comfortable clothing that allows easy access to your body part that you are concerned about. That may include shorts, track suit pants, singlets etc.
You will be semi-clothed but well covered with towels and treated with utmost respect at all times.
For Pilates clients, please wear comfortable exercise clothing, including socks (sports shoes are not required). You do not need to bring a towel and water is provided.
Do you have showers and bathrooms?
Yes we have 2 bathrooms, one with a shower, mirror and coat hangers for your convenience. We also provide lockers if you wish to store your things during your appointment.
Is your facility wheelchair friendly?
Yes, we have wheelchair access through our Burra Street entrance. Parking is available, wide entrance and no stairs to ensure easy access for wheelchairs.
Is there parking?
Yes we provide 6 patient parking spaces onsite (4 on Adori St, 2 on Burra St) and ample street parking is available for free for up to 2 hours.
Do you accept WorkCover claims?
Yes we do accept WorkCover and third party insurance claims. You must have confirmation of approval including a claim number and a current doctor’s certificate to be bulk billed.
Can I claim from my health insurance at your clinic?
Yes you can, as long as you have ‘extras’ cover. The amount your insurance company pays is dependent on your individual policy. If you would like to find out how much out how much your insurance covers, it would be best for you to call your private health insurance provider to discuss this. We provide on the spot claiming so you only need to pay the gap amount on the day.
What methods of payment are available?
We accept cash, credit card and EFTPOS. Amex is not accepted. We provide on the spot claiming through Hicaps which allows us to claim directly from your health insurance company. Depending on your level of cover, a gap payment may be required.Please note: All payment is required on the day of treatment
Cancellation Policy
We realise life is busy and things come up, as a courtesy we ask that you give 24 hours’ notice to change or cancel an appointment so that your appointment may be offered to someone on our cancellation list. Failure to do so will incur a 50% service fee. Failure to attend an appointment without notifying us, will incur a 100% service fee (i.e. a missed $95 physiotherapy session will acquire a charge of $95).
